Terms of Service (U.S.)

1. Who we are and acceptance

These Terms of Service (the "Terms") govern access to and use of Flota Inteligente, available at flotainteligente.com and through our mobile app (the "Service"), for customers in the United States. The Service is operated by FLOTA INTELIGENTE SAS (Colombian tax ID (NIT) 902.071.976-9), a Colombian company with its registered address at Carrera 7 #116-50, Bogotá D.C., Colombia ("Flota Inteligente", "we" or "us").

By creating an account, using the Service or clicking to accept, you agree to these Terms. If you use the Service on behalf of a company, you confirm that you are authorized to bind it. If you do not agree, do not use the Service. Our Privacy Policy and Cookie Policy are part of these Terms.

2. The Service

Flota Inteligente is software as a service for transportation companies and fleets. Depending on your plan, it includes:

• Vehicle records and document tracking (for example, registration and insurance) with expiration alerts
• Maintenance history and maintenance plans by mileage and/or time
• Driver management, driver's license tracking and pre-trip inspections from the mobile app
• Trip scheduling and dispatch, driver confirmation from their phone, live trip tracking and a private tracking link for your customer
• Quotes and account statements for your customers (internal documents — they are not tax invoices)
• An optional AI agent that turns your customers' WhatsApp requests into draft trips, and an AI assistant in the dashboard
• Web dashboard and iOS/Android apps with push notifications

AI features are support tools: what they extract or prepare is always a draft that your team must review. We do not guarantee that automatic extraction is accurate in every case. We may add, change or discontinue features, provided this does not materially reduce what you paid for during the current billing period.

3. Accounts

You must be at least 18 years old and provide accurate information. You are responsible for all activity under your account and for keeping your password confidential; notify us at contacto@flotainteligente.com if you suspect unauthorized use. One account represents one company. When you invite drivers or team members, you confirm that you have the right to share their information with us and you are responsible for how they use the Service within your company.

4. Plans, prices and payment through Paddle

Paid plans are billed in U.S. dollars, per active vehicle (license), every month. Current prices are shown on our website and at checkout. A Free plan with one vehicle is also available. Free trials, when offered, end on the date shown in your account; if you do not activate a paid plan, your account moves to the Free plan.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: Paddle processes your payment, issues the invoice or receipt, and calculates, collects and remits any applicable sales tax. Paddle provides all customer service inquiries and handles returns related to payment. Your purchase is also subject to Paddle's Buyer Terms. Prices shown in the dashboard do not include sales tax; the final amount is shown at checkout.

By subscribing you authorize Paddle to charge your payment method at the start of each monthly period until you cancel. If a charge fails, Paddle will retry it for a limited time; if it is not resolved, your subscription ends and your vehicles become inactive (they are not deleted). We may change prices with at least 30 days' notice by email; new prices apply from your next renewal.

5. Changes to your plan, cancellation and refunds

• Adding licenses or turning on a module that raises the price per vehicle (for example, Trip scheduling on Premium): we charge the prorated difference for the rest of the current period immediately, using your saved payment method. The full new price applies from the next renewal.
• Removing licenses or turning off a module: takes effect from the next renewal. There is no prorated credit or refund for the current period.
• Cancellation: you can cancel at any time from Billing. Cancellation takes effect at the end of the current period: you keep access until then and you will not be charged again. When the subscription ends, your vehicles become inactive and your data is kept as described in section 9.
• Refunds: payments are non-refundable, except (a) duplicate charges caused by a technical error, or (b) when the Service was unavailable for more than 72 consecutive hours in a paid period for reasons attributable only to us. Request it within 10 days by writing to contacto@flotainteligente.com. Approved refunds are issued by Paddle to the original payment method. This does not limit any refund right you may have under Paddle's Buyer Terms or applicable law.

6. Acceptable use

You agree not to:

• Provide false information or share your credentials outside your company
• Scrape, reverse engineer or attempt unauthorized access to the Service or its API
• Send spam, malware or unlawful content, or overload our infrastructure
• Resell or sublicense the Service without our written permission
• Use the Service to track people or vehicles without a legitimate relationship and any consent the law requires
• Use the Service to benchmark it or build a competing product

Suggestions you share with us may be used freely, without any obligation to you.

7. Your data and our intellectual property

You own the data you upload (vehicles, documents, drivers, trips, customers). You grant us a limited license to store and process it only to provide the Service, as described in our Privacy Policy. You are responsible for the legality and accuracy of that data and for informing your drivers and customers where the law requires it (for example, about live location during trips or GPS tracking). We own the Service, its software, design and brand; you receive a non-exclusive, non-transferable right to use it during your subscription. Each party will keep the other's non-public information confidential.

8. Availability, disclaimers and limitation of liability

We aim for 99% monthly availability, excluding scheduled maintenance (announced at least 24 hours in advance), failures of third-party services and force majeure. Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, to the maximum extent permitted by law.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill. Our total liability for any claim will not exceed the amount you paid us in the 30 days before the event giving rise to the claim. You agree to indemnify us against claims arising from your breach of these Terms, your data, or your violation of the law or third-party rights.

9. Suspension, termination and your data after cancellation

We may suspend or terminate access for serious or repeated breach of these Terms, fraudulent or unlawful use, unpaid charges or an order from a competent authority. Except in those urgent cases, when a breach can be fixed we will give you 15 days' written notice to fix it. After an account is closed, your data is kept for 30 days so you can export it, and then permanently deleted, unless the law requires longer retention.

10. Changes to these Terms

We may update these Terms. We will notify material changes by email at least 15 days before they take effect. If you keep using the Service after that date, you accept the new Terms; if you do not agree, you can cancel before then.

11. Governing law and disputes

These Terms are governed by the laws of the Republic of Colombia. The parties will first try to resolve any dispute amicably within 30 days of written notice. If no agreement is reached, the dispute will be submitted to the competent courts of Bogotá D.C., Colombia. Nothing in this section limits any non-waivable right you may have under the laws of your state.

12. General

• These Terms, the Privacy Policy and the Cookie Policy are the entire agreement between you and us about the Service.
• If a provision is held invalid, the rest remains in effect. Not enforcing a provision is not a waiver.
• You may not assign these Terms without our written consent; we may assign them in a merger, acquisition or sale of assets.
• These Terms do not create any employment, partnership or agency relationship.
• Customers in Colombia are governed by our Términos y Condiciones in Spanish.

Contact: contacto@flotainteligente.com